Poll customers to find out what's most important.
Make sure you're meeting your customer's needs with a dashboard that prioritizes what they need to focus on. Find out what that is by polling with Helio surveys.
Discover behavior patterns that motivate your customers.
With an existing dashboard, it's easy to run some tests to quickly understand what users can find, what they're drawn to, and where they fall short.
All your data points covered.
Helio ouputs a report that allow you to get both quantitative and qualititave data.
How satisfied are you with your bank's current mobile app?
Chose: Somewhat satisfied
“There are a few things that feel out of place. Certain options don't seem to fit what you see, making them hard to locate.”
Chose: Neutral
“It has all the features I need but it’s also very plain. Honestly, it could really use a bit of UX/UI work.”
Chose: Somewhat satisfied
“There are some options that are not available in the app and I need to do it through the browser. There are yet other features for which I need to call customer service.”
Chose: Very satisfied
“I enjoy the look of the software not to mention all the key features and solutions present.”
Chose: Very satisfied
“Very clear where things are, and very easy to navigate.”
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